Build a Career
Worth Bragging About

Attention!!!

Are you great on the phones?

Are you great at customer service?

Join us and grow your career and income!

We are seeking a calm, confident, and solutions-focused Customer De-escalation Specialist to manage challenging customer interactions and resolve escalated concerns.

This role requires exceptional communication skills, emotional control, sound judgment, and the ability to turn difficult conversations into positive outcomes.

The successful candidate will take ownership of sensitive or high-conflict calls, listen carefully to understand the customer’s concerns, reduce tension, establish realistic expectations, and negotiate fair resolutions that protect both the customer relationship and the company’s interests.

If you are extremely serious about this role please drop off your resume at 5 classic car and ask for Kaleena.

But hurry!

This post is being taken down soon and this role is closing.

Key Responsibilities

• Handle escalated calls involving frustrated, dissatisfied, or highly emotional customers.
• Calm difficult situations through active listening, empathy, confidence, and clear communication.
• Investigate customer concerns and determine the facts before proposing a resolution.
• Take ownership of escalations and guide each matter toward a timely conclusion.
• Explain company policies, service limitations, timelines, and available solutions clearly.
• Set firm but respectful boundaries when customer requests are unreasonable or outside company policy.
• Negotiate practical resolutions while protecting the company from unnecessary costs or commitments.
• Coordinate with service, sales, scheduling, management, and other departments as required.
• Document calls, commitments, decisions, and follow-up actions accurately in the CRM.
• Identify recurring complaints and recommend improvements to prevent future escalations.
• Recognize situations requiring immediate management, legal, safety, or security involvement.
• Follow up with customers to confirm that agreed-upon actions have been completed.
• Maintain professionalism when dealing with aggressive language, accusations, or personal criticism.

Qualifications

• Experience in customer service, complaint resolution, collections, hospitality, dispatch, or a call-centre environment.
• Exceptional verbal communication and conflict-resolution skills.
• Ability to remain calm and think clearly under pressure.
• Strong judgment and confidence when making decisions or enforcing boundaries.
• Ability to show empathy without making unauthorized promises.
• Strong organization, documentation, and follow-up skills.
• Comfortable working with CRM and call-management software.
• Experience handling escalated customers is strongly preferred.

What Success Looks Like

Success in this position means resolving escalated concerns quickly and fairly, reducing repeat calls, keeping commitments organized, protecting customer relationships, and preventing difficult situations from disrupting the rest of the call-centre team.

Job Types: Full-time, Permanent

Pay: $74,000.00-$94,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Work Location: In person

Here at HB we do home comfort differently! We stage our equipment and we test everything before it goes to the customer. We are looking for a strong candidate who is wanting to join our team and help move the HB brand forward!

Role Summary

The Executive Operations Assistant works directly with the Vice President of Production to coordinate warehouse operations, production activities, inventory, purchasing, job preparation, facility organization and special company projects.

This is a senior, hands-on position combining executive support, project coordination and warehouse leadership. The successful candidate must be comfortable moving between administrative work, employee coordination and physical warehouse responsibilities throughout the day.

If you are extremely serious about this role please walk your resume into 5 Classic Car Dr. and ask for Eric Van. This role is closing fast, and the ad will not remain up for long, so hurry in if you are interested as we receive many resumes. Future positions in this role will not be available again for several years.

Work Schedule

• Five 12-hour shifts per week
• Regularly scheduled Monday through Friday
• Occasional brief weekend attendance may be required to open or close the facility, provide access, receive deliveries or address urgent operational requirements
• The employee must be dependable and reasonably available when time-sensitive production or warehouse issues arise
• Work is primarily performed on-site
• Hours, breaks, overtime and excess-hours arrangements will be administered in accordance with Ontario employment standards

Compensation

• $85,000–$110,000 annually, based on experience and qualifications
• Compensation is structured to account for the position’s regularly scheduled hours and applicable overtime requirements
• Benefits and other company incentives may be provided according to company policy

Primary ResponsibilitiesExecutive and Administrative Support

• Assist the VP of Production with organizing priorities, schedules, meetings and deadlines
• Maintain a clear list of outstanding tasks and follow up with employees, suppliers and contractors
• Prepare reports, spreadsheets, purchase orders, project updates and internal communications
• Record meeting decisions, assign action items and monitor their completion
• Maintain accurate records relating to inventory, purchasing, production and company projects
• Communicate with employees and external parties on behalf of the VP of Production when directed
• Handle confidential company, employee and project information professionally
• Help ensure important tasks do not become delayed, overlooked or left incomplete

Warehouse and Facility Operations

• Assist the VP of Production with executing and improving warehouse and facility workflows
• Help coordinate daily warehouse activities, employee assignments and operational priorities
• Maintain a clean, organized and productive warehouse environment
• Ensure materials, equipment and inventory are stored in their assigned locations
• Coordinate receiving, unloading, staging, returns, warranty items and outgoing materials
• Help establish organized areas and processes for inventory, job preparation, damaged products and warranty returns
• Monitor warehouse conditions and identify safety, organization or productivity concerns
• Open or close the warehouse when required
• Assist physically with receiving, moving, organizing and preparing materials when necessary

Inventory and Purchasing

• Assist the VP of Production with inventory management, product selection and purchasing
• Monitor inventory quantities and help prevent shortages or unnecessary overstock
• Maintain accurate inventory records and investigate discrepancies
• Coordinate material orders with suppliers and confirm delivery dates
• Verify incoming products for accuracy, quantity, quality and damage
• Help control material costs and reduce waste through accurate ordering and preparation
• Track missing, damaged, returned and warranty-related products
• Ensure crews receive the correct materials and equipment required to complete each job

Job Preparation and Production Support

• Assist the VP of Production with preparing HVAC installation jobs accurately and as far in advance as possible
• Review job requirements and ensure each crew receives the correct equipment, materials and accessories
• Help create uniformity across installation crews through consistent job-preparation standards
• Work to eliminate missing materials, unnecessary supply runs and preventable installation delays
• Coordinate changes to job requirements with the appropriate office and production team members
• Help provide Crew Leads with organized and complete job packages
• Monitor recurring preparation problems and help develop permanent solutions
• Support stable working hours by reducing uncertainty and preventable delays for installation crews

Process Development and Accountability

• Assist the VP of Production with developing processes that improve efficiency, organization and accuracy
• Document warehouse, inventory, purchasing and job-preparation procedures
• Help establish measurable expectations for employees and operational workflows
• Monitor whether established processes are being followed
• Follow up with employees regarding incomplete or incorrectly completed tasks
• Identify inefficiencies and recommend practical improvements
• Help implement new systems, products, equipment and company procedures
• Provide accurate updates to the VP of Production regarding progress, problems and outstanding decisions
• Take ownership of assigned projects and push them forward without requiring constant reminders

Projects and Company Development

• Assist the VP of Production with facility improvements, product development and other company projects
• Coordinate engineers, suppliers, contractors, employees and other project participants when directed
• Maintain project schedules, documentation, budgets and outstanding action items
• Arrange meetings and ensure responsible parties complete their assigned work
• Research products, equipment, suppliers and possible operational solutions
• Escalate delays, cost concerns and unresolved problems before they affect the project
• Perform hands-on project work where reasonably required
• Support additional operational priorities as the company grows

Performance Objectives

The Executive Operations Assistant will be expected to:

• Maintain an exceptionally clean, organized and productive facility
• Improve the accuracy and consistency of HVAC job preparation
• Reduce missing materials, emergency supply runs and preventable installation delays
• Improve inventory accuracy and material accountability
• Reduce product damage, material waste and unnecessary purchasing
• Help create consistent installation quality across every crew
• Ensure assigned projects continue moving toward completion
• Provide the VP of Production with reliable information and dependable execution
• Demonstrate urgency, accountability and strong follow-through
• Help develop an operation that can grow without becoming disorganized

Qualifications

• Diploma or degree in Business Administration, Operations Management, Supply Chain Management, Logistics, Project Management or a related field is preferred
• Equivalent executive-support, warehouse, production or operations experience will be considered
• Previous experience coordinating warehouse activities, inventory or purchasing is strongly preferred
• Strong organizational, communication and problem-solving abilities
• Excellent attention to detail and recordkeeping
• Comfortable using email, spreadsheets, business software and inventory systems
• Able to coordinate multiple employees, suppliers, deadlines and projects simultaneously
• Able to work independently and make sound day-to-day decisions
• Valid Ontario driver’s licence and reliable transportation
• HVAC, construction, manufacturing or skilled-trades experience is an asset

Physical and Working Requirements

• Ability to work extended 12-hour shifts
• Ability to work in both office and warehouse environments
• Ability to stand, walk, bend and move throughout the facility for extended periods
• Ability to safely lift and handle warehouse materials within established company limits
• Ability to use appropriate warehouse equipment after receiving required training
• Willingness to perform hands-on work instead of operating exclusively from an office

Ideal Candidate

The ideal candidate is highly organized, firm, dependable and action-oriented. They notice problems before being asked, follow through until tasks are completed and are equally comfortable preparing a spreadsheet, coordinating employees, speaking with a supplier or helping organize the warehouse.

This position requires someone who can become the VP of Production’s trusted right hand while also taking genuine responsibility for the organization and daily execution of warehouse and production operations.

Performance Expectations

Continued employment in this position depends upon the employee consistently achieving reasonable performance expectations and producing results satisfactory to the company. Failure to demonstrate the required reliability, accuracy, leadership, urgency, organization or follow-through may result in performance management or termination of employment, subject to applicable employment standards and the employment agreement.

Job Type: Full-time

Pay: $85,000.00-$110,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking

Flexible language requirement:

• French not required

Work Location: In person

Are you great with hands on work?

Do you love putting in a product and standing back and being amazed at your work?

Do you love customers??

THIS MAY BE FOR YOU.

HB is looking for candidates to install HVAC equipment and grow into the HVAC trade!

We’re looking for a G2 Gas Fitter with a strong work ethic, a positive mindset, and the willingness to complete another trade - Sheet Metal, or Refrigeration.

We are looking for G2 certified technicians!

This role comes with a fully comprehensive training bootcamp, along with extended training to prepare candidates for their role in the field.

Candidates will get to use their gas fitter 2 & 3 certifications, as well as sign up for a full apprenticeship sponsorship, and trade license!

The full completion of an independent HVAC installer is over $140,000+ and as a result, only serious candidates are eligible for the qualification assessment.

If you are extremely serious about entering a trade please walk your resume into head office at 5 Classic Car Dr, Blenheim On. N0P 1A0 Location and ask for Nic White.

But hurry!

The position is closing very soon and after closing there will be no opportunity for another 6 months - 1 Year.

This is a sponsorship program for hard working people who are looking for an opportunity to make great money and do something meaningful.. resulting in success and a high paying career.

Only serious candidates will be considered.

Think you’ve got what it takes?

We’re looking for someone who is:

• Hard Working
• Fast with hand tools and construction
• Professional & polished
• Enthusiastic & energetic
• Positive-minded & solution-focused
• Creative & resourceful
• Self-driven & dependable
• Open to learning
• Super organized & detail-oriented

Job Type: Full-time

Pay: $36.00-$56.00 per hour

Benefits:

• Company events
• Company pension
• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Work Location: On the road

Are you great with hands on work?

Do you love putting in a product and standing back and being amazed at your work?

Do you love customers??

THIS MAY BE FOR YOU.

HB is looking for candidates to install HVAC equipment and grow into the HVAC trade!

We’re looking for a G2 Gas Fitter with a strong work ethic, a positive mindset, and the willingness to complete another trade - Sheet Metal, or Refrigeration.

We are looking for G2 certified technicians!

This role comes with a fully comprehensive training bootcamp, along with extended training to prepare candidates for their role in the field. Candidates will get to use their gas fitter 2 & 3 certifications, as well as sign up for a full apprenticeship sponsorship, and trade license!

The full completion of an independent HVAC installer is over $140,000+ and as a result, only serious candidates are eligible for the qualification assessment.

If you are extremely serious about entering a trade please walk your resume into head office at 5 Classic Car Dr, Blenheim On. N0P 1A0 Location and ask for Nic White.

But hurry!

The position is closing very soon and after closing there will be no opportunity for another 6 months - 1 Year.

This is a sponsorship program for hard working people who are looking for an opportunity to make great money and do something meaningful.. resulting in success and a high paying career. Only serious candidates will be considered.

Think you’ve got what it takes?

We’re looking for someone who is:

• Hard Working
• Fast with hand tools and construction
• Professional & polished
• Enthusiastic & energetic
• Positive-minded & solution-focused
• Creative & resourceful
• Self-driven & dependable
• Open to learning
• Super organized & detail-oriented

Job Type: Full-time

Pay: $36.00-$56.00 per hour

Benefits:

• Company events
• Company pension
• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Work Location: On the road

Are you great with hands on work? Do you love putting in a product and standing back and being amazed at your work? Do you love customers?? THIS MAY BE FOR YOU.

HB is looking for candidates to install HVAC equipment and grow into the HVAC trade! There is no prior mechanical experience required for this role, HOWEVER hands on experience is a MUST. This role comes with a fully comprehensive training bootcamp, along with extended training to prepare candidates for their role in the field valued over $40,000. Candidates will get gas fitter 2 & 3 certifications, as well as full apprenticeship sponsorship, while making journeyman wages!! Why you might ask? Because we train you very quickly into the role and your hands on experience and abilities plug into HB training resulting in a very high earning career very quickly!

The full completion of an independent HVAC installer is over $120,000+ and as a result, only serious candidates are eligible for the qualification assessment.

You must have the following characteristics:

• Pursuit of excellence
• Enthusiastic and passionate in their craft
• Enthusiastic and positive nature
• Enjoy working with their hands and creating mechanical systems
• The desire to do things right, not easy (Never cutting corners)
• Embraces evolution and improvements
• Highly self motivated
• Teachable and accepting of constructive criticism
• Organized
• Detail oriented

If you are extremely serious about entering a trade and willing to do what it takes to be sponsored, please walk your resume into head office at 5 Classic Car Dr, Blenheim On. N0P 1A0 Location and ask for Spencer McTavish.

This is a sponsorship program for hard working people who are looking for an opportunity to make great money and do something meaningful.. resulting in success and a high paying career. Only serious candidates will be considered.

Job Types: Full-time, Permanent

Pay: $132,000.00-$162,000.00 per year

Benefits:

• Tools & Uniform provided
• Company car
• Company events
• Company pension
• Dental care
• Extended health care
• Life insurance
• Mileage reimbursement
• On-site gym
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• Chatham-Kent, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Are you great with hands-on work?

Do you love diagnosing a problem, fixing it, and standing back knowing you nailed it?

Do you love customers??

THIS MAY BE FOR YOU.

HB is looking for candidates to repair and service HVAC equipment and grow into the HVAC trade!

We're looking for someone with a strong work ethic, a positive mindset, and the willingness to complete a trade — whether that's HVAC, Sheet Metal, or Refrigeration.

No gas license required — we'll help you build your skills from where you are.

This role comes with a fully comprehensive training bootcamp, along with extended training to prepare candidates for their role in the field.

Candidates will get to sign up for a full apprenticeship sponsorship and trade license!

The full completion of a qualified HVAC technician is worth over $140,000+ in training and certification, and as a result, only serious candidates are eligible for the qualification assessment.

If you are extremely serious about entering a trade, please walk your resume into head office at 5 Classic Car Dr, Blenheim, ON N0P 1A0 and ask for Nic White.

But hurry!

The position is closing very soon, and after closing there will be no opportunity for another 6 months – 1 year.

This is a sponsorship program for hard-working people who are looking for an opportunity to make great money and do something meaningful — resulting in success and a high-paying career.

Only serious candidates will be considered.

Think you've got what it takes?

We're looking for someone who is:

• Hard Working
• Fast with hand tools
• Professional & polished
• Enthusiastic & energetic
• Positive-minded & solution-focused
• Creative & resourceful
• Self-driven & dependable
• Open to learning
• Super organized & detail-oriented

Job Type: Full-time

Pay: $36.00–$56.00 per hour

Benefits:

• Company events
• Company pension
• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Work Location: On the road

Are you a mature, dependable, and hands-on individual who takes pride in doing things the right way? Do you want to be part of a team that genuinely values experience, integrity, and trust? If so, this could be the opportunity you’ve been waiting for.

We’re looking for a Maintenance Professional with a strong work ethic, a positive mindset, and at least 5 years of general hands on experience. No HVAC specific experience? No problem — we provide full, hands-on training to get you up to speed. Supporting Credentials: G2 Gas Ticket 

• Starting at $30/hour
• 6–8-week paid boot camp
• Wage increases based on performance
• 100 hours of in-house education every year
• Journeyman wages $110,000 – $140,000
• Tools & Uniform provided

Think you’ve got what it takes? We’re looking for someone who is:

• Professional & polished
• Enthusiastic & energetic
• Positive-minded & solution-focused
• Creative & resourceful
• Self-driven & dependable
• Open to learning
• Super organized & detail-oriented

Responsibilities:

• Handle service & maintenance calls at client homes
• Work closely with your team to deliver great customer experiences
• Receive ongoing training in HVAC basics and customer service
• Always aim to delight the customer — every visit, every time

If you are very serious about this role and you feel you would be a great fit for this role, please drop off your resume at 5 Classic Car Drive, Blenheim and ask for Spencer McTavish.

Job Types: Full-time, Permanent

Pay: $100,000.00-$140,000.00 per year

Benefits:

• Company car
• Company events
• Company pension
• Flexible schedule
• On-site gym
• On-site parking
• Store discount
• Vision care

Work Location: In person

Attention(!) Are you great on the phones? Are you great at customer service? Join us and grow your career and income!

We are building a team of strong CSR agents that can offer products and services, book clients for repairs, sell small projects/hvac systems, etc. If you want to be part of this team and build the future at HB this may be for you. 

(!) Min. 2 Years Experience working as CSR. Speaking on the Phone (!)

A great Customer Service Specialist is someone who: Loves people & building relationships, Is a strong communicator, driven to solve problems, and book appointments, strives to “get and keep customers”, and is a strong problem solver.

Customer service experience is required, including telecommunications in the form of: Inbound phone calls, Outbound phone calls, Chats, emailing, etc. TECHNICAL KNOWLEDGE is not required and will be trained in house.

Performance pay bonuses range from $15,000 – $25,000 annually based on customer bookings, sales, client satisfaction, etc.

If you are serious about this role, please come to 5 Classic Car Dr with your resume and ask for Kaleena Cryderman. Call center experience required.

Responsibilities Include:

• Talking to customers via inbound phone calls and booking service, sales, and maintenance appointments based on customer needs/wants
• Making outbound calls to book in maintenance and/or following up on customer experience
• Scanning daily job board and making sure things are flowing smoothly with field technicians and appointments
• Discussing concerns with clients and working to resolve those concerns in a timely manner, leaving the customer happier
• Aiming to achieve benchmarks and goals set forth related to: Customer experience, Booking experience, follow up experience.
• Performing each and every task with with one single goal of delighting EVERY customer
• Make high-volume outbound calls to follow up with leads, past clients, and referrals
• Book appointments confidently and accurately
• Hit your daily target of 20 – 25 qualified leads on the board to be effective in this role
• Maintain clear call notes and update the CRM system
• Represent our brand with energy, integrity, and professionalism

60-80K per year in wages

Candidates should live in the Chatham-Kent area and have personal transportation to our head office.  

SALES EXPERIENCE REQUIRED – HVAC specific sales not required

Do you have a proven background in sales?

At Handy Bros. Home Comfort, we’re not just in the HVAC business—we’re in the business of exceptional customer experience. We’re growing our Sales Team in London, and we’re looking for experienced, driven professionals who are ready to evolve and grow with us.

Sales experience is required. HVAC-specific knowledge is not.

If you are extremely serious about joining HB, please walk your resume into the head office location – 5 Classic Car Dr, Blenheim On. N0P 1A0 Location and ask for Nic White.

Why Join us?

• Limitless opportunity for growth
• Incredible company culture and team aspect
• Very positive environment
• Strong work ethic
• Constant training provided to employees

Job Requirements:

We’re looking for a skilled and experienced sales professional to join our growing team in the heating, cooling, and plumbing (HVAC) industry across South-Western Ontario.

While direct HVAC sales experience is not required, candidates must have a proven background in sales—whether that’s from another industry or from owning and operating a business. We value entrepreneurial spirit, leadership, and the ability to connect with clients and close deals.

If you’ve built a career—or a business—on sales success, and you’re ready for your next high-impact opportunity, we want to hear from you. 

Responsibilities Include:

• Travelling to client homes to perform sales calls
• Making calls to clients to close deals and follow up
• Receiving client calls
• Completing regular onsite training in customer relations and sales
• Working well with a team to get the job done smoothly and efficiently in a customer friendly manor
• Performing each and every task with with one single goal of delighting EVERY client

This person must be:

• Professional
• Enthusiastic
• Positive
• Innovative/Creative
• Self motivated
• Teachable
• Organized
• Detail oriented
• Valid G driving license required
• Company Vehicle

This is a high paying professional role for those who are looking for an opportunity and a high paying career. Only serious candidates will be considered. 

Pay: Full Commission Average Earnings (100k+ Per Year) 
The More you Sell The More you Make!