By downloading, installing, and/or using the Handy Bros App (hereinafter referred to as “the App”), you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use the App or live video and chat features.
You agree not to use the App for any unlawful purpose or in any manner that could damage, disable, overburden, or impair the App or interfere with any other party’s use and enjoyment of the App.
Users are prohibited from using abusive, inappropriate, or vulgar language during live video sessions or other communications with Handy Bros representatives. Any violation may result in immediate termination of services and potential account suspension, and, where necessary, legal action.
All content, features, and functionality of the App, including but not limited to text, graphics, logos, and software, unless otherwise stated, are the exclusive property of Handy Bros. Home Comfort Inc. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
You agree to hold harmless, defend, and indemnify Handy Bros. Home Comfort Inc., its affiliates, and their respective officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from or arising out of your use or misuse of the App, your violation of these Terms, or your infringement of any intellectual property or other right of any person or entity.
To the fullest extent permitted by applicable law, Handy Bros. Home Comfort Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
We reserve the right to terminate or suspend your account and access to the App, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to the new terms taking effect. You are responsible for regularly reviewing these Terms for updates. Any changes to the Terms will become binding 30 days after the release date. Your continued use of the App after any such changes constitutes your acceptance of the updated Terms.
Handy Bros. Home Comfort Inc. may provide a Live Video feature on its website or mobile app to facilitate direct communication between users and Handy Bros. Home Comfort Inc. representatives. By accessing or using the Live Video feature, you agree to the following additional terms:
User Responsibility: You acknowledge that your use of the Live Video feature is at your sole discretion and risk. You agree not to engage in any inappropriate, illegal, or harmful behavior during the use of the Live Video service, and you will not record or disseminate any portion of the video sessions without express written permission from Handy Bros. Home Comfort Inc.
Service Limitations: The Live Video feature is provided “as-is” and “as available,” and Handy Bros. Home Comfort Inc. reserves the right to modify, suspend, or terminate this service at any time without notice. Handy Bros. Home Comfort Inc. shall not be liable for any interruptions, delays, or failures in the Live Video service due to technical issues or other circumstances beyond its control.
Data Usage and Privacy: Use of the Live Video feature may require access to your device’s camera, microphone, and other relevant permissions. Handy Bros. Home Comfort Inc. values your privacy and will handle all personal data collected during the Live Video sessions in accordance with our Privacy Policy. However, Handy Bros cannot guarantee the security or confidentiality of communications over the internet.
Limitation of Liability: Handy Bros. Home Comfort Inc. shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to the use of the Live Video feature, including but not limited to personal injury, property damage, loss of data, or technical malfunctions.
By providing your phone number to Handy Bros. Home Comfort Inc., you consent to receive SMS and MMS messages from us regarding updates, promotions, account notifications, and service-related communications. You acknowledge that message and data rates may apply based on your carrier’s plan.
SMS Opt-Out Option: You may opt-out of receiving SMS/MMS messages at any time by sending an email requesting to opt-out with your full name and phone number to cxteam@handybros.com. Please note that it may take up to 72 hours for changes to take effect.
We collect personal information that you provide to us directly, such as when you create an account, update your profile, or communicate with us.
We use the information we collect to:
We do not share your personal information with third parties outside of this agreement except as necessary to provide the App services or as required by law.
Your personal information may be shared with the following third-party vendors:
Zoom Video Communications, Inc. – Required for use of our live video chat support and other messaging supports.
ServiceTitan, Inc. – Required for use of various functions within the App, including but not limited to displaying past order information, membership status, etc.
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet, or method of electronic storage is 100% secure. Rest assured; we use military grade encryption to protect sensitive data.
You have the right to access, update, or delete the information we have on you. You can do this directly within your account settings or by contacting us.
Some information may not be changed after signup.
You have the right to request account closure at any time.
Account closure requests can be made in the App, or by written request via email.
Handy Bros. Home Comfort Inc. reserves the right to deny account closure for any reason except where required by law. Upon successful account closure, Handy Bros. Home Comfort Inc. may keep record of the email on account to prevent future signups by the same email as necessary.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about these Terms and Conditions or Privacy Agreement, please contact us at info@handybros.com or by phone at 226-210-4320.
By using our App and/or various chat features, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and Privacy Agreement.
🔥 What is a heat pump, anyway? ❄️
You’ve seen them in homes — maybe even your neighbor just had one installed. But what do they actually do?
👇 Here’s the quick breakdown:
✅ Heats and cools your home — all in one system
✅ Works year-round, even in cold Canadian winters
✅ Uses electricity to move heat, instead of burning fuel
✅ Super energy-efficient = lower bills 💰
✅ Eco-friendly and rebate-eligible 🌱
Whether you’re looking to upgrade or just curious — heat pumps are the future of home comfort. 💡
📸 Swipe to see real installs from our team!
Comment LEARN to learn more 🔧🏡
#HVAC #HeatPump #Heating #Cooling #EnergyEfficiency #HomeComfort #GreenHome #EcoFriendly #SmartHome #ClimateControl #HVACTech #HVACLife #SustainableLiving #ElectricHeating #CleanEnergy #HomeUpgrades #ComfortSolutions #EfficientLiving #HVACInstaller #HeatPumpLife
🎉 Huge congratulations to Bailey for winning our internal 50/50 draw! 🎉
Every quarter, we host a company-wide Handy Bros. Hoorah, and recently we’ve added a fun way to give back—our 50/50 draw in support of the Handy Bros. Heroes Foundation 💙💪
Bailey was the lucky winner this round, and we want to say a big THANK YOU to everyone who participated and helped us raise funds for an amazing cause. Together, we’re making a difference! 🙌
#HandyBros #5050Draw #HandyBrosHeroes #Hoorah #TeamCelebration #GivingBack #CongratulationsBailey #CommunitySupport #CompanyCulture #StrongerTogether #TeamWins
Why? I don’t know… it’s a trend. 😅
We don’t make the rules—we just follow them (sometimes).
#HandyBros #ItsATrend #WorkHumor #WhyTho #WeJustDoIt #OfficeLaughs #TrendLife #HVACWithPersonality #DoneDifferently
A few weeks back, we had the amazing opportunity to give a tour and presentation to CK Jobs! 👷♂️🏢
It’s always an honour to connect with organizations that are making a real difference in our community. We’re incredibly thankful to be part of a city that values growth, opportunity, and strong local partnerships.
Here’s to building a stronger future—together. ♥️
#HandyBros #CKJobs #CommunityConnection #LocalPartnerships #ChathamKent #FutureOfWork #BuildingTheFuture #TeamHandyBros #WorkforceDevelopment #StrongerTogether
Tankless water heaters are loved for their energy efficiency, compact design, and on-demand performance—but like any high-performing system, they need proper care to keep running at their best.
One of the most important steps? Annual flushing.
FULL VIDEO ON YOUTUBE 🎥
Over time, minerals like calcium and lime build up inside the heat exchanger. This restricts water flow, lowers heating efficiency, and can even lead to internal damage or total system failure.
Flushing your tankless unit clears out that scale, helping it stay clean, efficient, and reliable.
Skip the maintenance, and you risk higher utility bills, reduced performance, and a shorter system lifespan.
Maintenance isn’t optional—it’s essential.
#HandyBros #TanklessWaterHeater #HomeComfortDoneDifferently #EfficiencyMatters #HVACLife #WaterHeaterCare #AnnualMaintenance #ProtectYourSystem #SmartHomeowners #EnergySavings
All jokes aside, we’re definitely not the drama type—we’re more about teamwork, good vibes, and getting the job done right.
But hey, a little tea never hurt anyone… ☕️
#HandyBros #TeamFirst #WorkCulture #NoDramaJustResults #HVACLife #DoneDifferently #AllInGoodFun #OfficeVibes
Hot Tip! Here are a few water heater tips to keep things running safe, smooth, and efficient! 💧🔥
• Set your water temperature to 120°F (49°C) – This helps prevent scalding, saves energy, and reduces wear on your system.
• Flush your water heater annually – Sediment buildup can hurt efficiency and cause corrosion. Flushing it once a year helps boost performance and extend lifespan.
• Schedule annual maintenance – Whether you’ve got a tank or tankless system, regular checkups keep things running safely and protect your warranty!
Take care of your water heater—it takes care of you!
#HandyBros #WaterHeaterTips #HomeComfort #TanklessTips #EnergyEfficiency #HotWaterOnDemand #PlumbingPro #HVACLife #MaintenanceMatters #SmartHome #StayEfficient
🔧 Department Spotlight: Service Team 🔧
Our Service Team is the heartbeat of Handy Bros.—always ready to provide top-notch maintenance, respond to emergencies, tackle unexpected breakdowns, or fix even the smallest issues with care and precision.
This crew is dedicated, hardworking, and full of true heroes who go above and beyond to keep our customers comfortable and safe. Rain or shine, day or night—they’re always ready to jump into action.
We’re proud of the passion and reliability they bring to every call.
#HandyBros #DepartmentSpotlight #ServiceTeam #HVACHeroes #MaintenanceMatters #EmergencyService #TopNotchTeam #CustomerCare #HomeComfort #TrueProfessionals #HereToHelp
At Handy Bros., it’s the little things that make a big difference—and we’re all about creating a top-tier customer experience from start to finish.
We also love hearing your reviews and feedback—it reminds us why we do what we do.
This is what customer service should look like.
#HandyBros #CustomerExperience #ServiceWithASmile #AboveAndBeyond #CoffeeAndComfort #FiveStarService #HVACLife #CustomerCare #HomeComfort #DonutsIncluded #WeLoveOurCustomers
Working with a Gen Z has its challenges… but seriously, when did millennials become so serious? 😐
#HandyBros #MillennialProblems #GenZAtWork #FeelingOld #WorkHumor #OfficeLaughs #DoneDifferently #HVACLife #GenerationalGap
HB Insider Alert! 🚐💥
Watch how we CHISELED our service RAVs to be more efficient than ever. From tool storage to inventory layout, every inch is optimized for speed, organization, and performance.
“It’s like a POD on wheels” - Eric VanPumbroek
Efficiency isn’t just a goal—it’s our standard.
FULL VIDEO ON YOUTUBE 🎥
#HandyBros #HBInsider #ServiceRAV #EfficiencyUpgrade #PodOnWheels #ToolOrganization #WorkSmarter #HVACLife #DoneDifferently
❌ We’ve heard it all—but that doesn’t make it true ‼️
Watch as CEO Mitch White BUSTS the most common tankless water heater myths. Full videos now on YouTube! 🎥
🚫 MYTH 1: “Tankless water heaters are junk.”
✅ TRUTH: Like anything else, there are cheap knock-offs—and then there are premium systems. When installed by a trusted pro (like us!) using reputable brands, tankless systems are reliable, efficient, and built to last.
🚫 MYTH 2: “It takes forever to get hot water.”
✅ TRUTH: A proper install makes all the difference. Some models even have Comfort Mode, which keeps hot water ready to go. Less waiting, more comfort.
🚫 MYTH 3: “They’re too expensive.”
✅ TRUTH: While upfront costs may be higher, you’re investing in longevity, efficiency, and peace of mind. Standard tanks wear out faster and can leak—making them a bigger risk in the long run.
🚫 MYTH 4: “They don’t save me money.”
✅ TRUTH: Tankless systems run at 90–98% efficiency compared to 62–67% for traditional tanks. Plus, you only heat water when you need it—cutting down on energy waste and utility bills.
#HandyBros #TanklessTruths #MythBusted #WaterHeaterWisdom #HomeComfortDoneDifferently #EfficiencyMatters #HVACFacts #TanklessWaterHeater #SmartHomeowners #MitchWhiteExplains #YouTubeShorts
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